Location: Remote, plus some domestic travel

Who We Are:   Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help us in our mission, we hire people who are humble, hungry, and smart. And it sure helps if you have a sense of humor. We're not perfect, but we're trying to build a company that we are all proud of. Our 96% client retention suggests we’re on the right path.

Position Overview:  The Client Service Manager will serve as the face of Renalogic to assigned clients, representing program operations, value and impact, and facilitate across stakeholders (TPAs, brokers, stop loss carriers). This role will manage the end-to-end client experience, ensuring that new clients of Renalogic’s dialysis cost containment and clinical support programs onboard through a smooth implementation process and existing clients have ready access to program information and support when needed.

How You’ll Contribute:   The Client Service Manager will

• Take accountability for new-client implementation for all assigned accounts, ensuring completion of and documenting critical steps for compliance.
• Collaborate with clients to ensure ImpactCare, ImpactAdvocate, and ImpactProtect teams receive the client information necessary to provide superior member support.
• Ensure client information is entered and updated in relevant systems.
• Distribute regular program reporting and present value and impact to clients and stakeholders. • Retain groups year over year and actively upsell other products and create referral business.
• Engage groups through client stewardship meetings, on-site events, and relationship-building activities.
• Create, distribute, and present client implementation, retention, and renewal reports to internal stakeholders, including Senior Leadership and our Board of Directors.
• Report on client KPIs and distribute quarterly client reports to key client contacts.
• Develop relationships with key client contacts and other stakeholders; maintain a pulse on their strategic priorities and challenges, and anticipate needs, risks and opportunities.
• Work cross functionally with internal operational teams to address client needs, issues, opportunities and customizations.

What You’ll Need to Have:  Candidates for this role will have

•  A Bachelor’s degree in a related field.
• Two years of relevant professional experience in contract management and client management within the health insurance industry is required.
• Experience in the self-funded health insurance space, with familiarity of brokerages, TPA, and stoploss is highly preferred.
• Experience with Zoho or similar CRM systems is highly preferred.
• Ability and willingness to travel a few times a year, which will include overnight stays for corporate gatherings, conferences, and health fairs.
• Ability to attend and professionally engage in video meetings with other employees, clients, and members.
• Strong technological skills, meaning you can effectively and efficiently use computers, peripheral equipment, and applications/systems, including Microsoft products.
• Self-starter approach and be comfortable with ambiguity.
• Creative mindset and ability to appropriately challenge the status quo.
• Superb written and oral communication skills.
•  Ability to overcome obstacles with a ‘yes if...’ approach.
• Ability to effectively balance competing deadlines without losing focus on the bigger picture.
• Reliable internet and power with a designated area to conduct work with minimal interruptions.

What We Offer

• Market competitive salary and company stock options.
• Potential for annual merit increases and bonuses contingent on the company’s fiscal performance.
• Generous time off and paid holidays because we appreciate recharging.
• A comprehensive health benefits plan with a portion of premiums covered by the company. Benefits include medical, dental, vision, life insurance, short term disability, long term disability, critical illness, accident, hospital indemnity, identity theft, and pet insurance. 
• 401k with up to 4% employer match. Eligibility to participate begins the first of the month following 6 months of employment

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